make sure you staple the receipt to the Z tape!

Ten reasons I am super glad that I do not work foodservice retail any longer:

  1. Enter your employee number, then press “VOID.” (did I have an employee number??)
  2. Do the Daily Z. Put the Z key in the keyslot, turn to the Z setting.
  3. Subtract paid outs, gift of joy sold, and store coupons — also listed at top of Z tape. (GIFT OF JOY! Oh lordy, I forgot about those!)
  4. Pay: Starts at $4.25. Raises depend upon both your performance and your experience here.
  5. Customer Complaints: They will complain about anything. Instead of offering money back or anything free, try to give them a discount on their next purchase.
  6. The freezer will go into defrost when the outer dial is at a screw and the inner dial reaches 0 (the black area). It will come out of defrost when the inner dial reaches the copper arrow.
  7. Get the wet/dry vacuum and suck up all the yucky stuff in the bottom of the case.
  8. Register Problems: When it starts to eat the tape, take out the ribbon cassette, just like a typewriter, and try to get the paper out (dear god, this was back in the day when the typewriter was an appropriate metaphor). Use the little black release levers to pull out the paper. It’s a good idea to keep tweezers on hand to get at the paper if it is really stuck in there. Try unplugging the whole thing and then plugging it back in.
  9. Is the keyslot on the “R” setting? Is the “B” key in the on position?
  10. Take $2 in quarters as a paid out from the register. Drain the bleach water from the towel bucket, and gather the detergent and bleach. The Laundromat is at Parker and Independence on the SW corner, behind Taco Bueno.

This is all from the Manager’s Handbook that I wrote shortly before I quit the job. I was having a nervous breakdown at the time (thanks a lot, ex-boyfriend!) and in hindsight I’m surprised that I had the presence of mind to write this document, but at the same time not surprised that I knew it was necessary and knew I needed to take the responsibility to do it without being asked.

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